All landlords/letting agents are legally required to repair your property and maintain it to a safe standard. Landlords who do not also live in the property have a legal responsibility to maintain certain repairs, including:
The structure and exterior of the building e.g. roof, guttering, walls, external windows and doors.
Heating and hot water systems.
Pipes, drains, sinks, baths, toilets and other sanitary fittings.
Gas appliances including pipes, flues and ventilation.
What do you need to do about disrepair?
You should report all disrepair in writing to your landlord/letting agent, promptly. You could be charged if you don’t report the damage.
Take all reasonable steps to ensure you and your guests do not damage the property.
Undertake minor day-to-day maintenance, for example unblocking sinks and replacing light bulbs.
Keep the property clean, including the cooker, fridge and freezer, toilet and bath/shower area.
Protect the property during spells of absence.
In the winter ensure that the property is appropriately heated to prevent pipes from freezing.
Keep the garden and bin areas clean and tidy. All rubbish should be carefully bagged and put in the rubbish bins provided.
I have reported disrepair, but received no response
Send a follow-up letter or email stating that repairs are still outstanding. Depending on the nature of the disrepair, give the landlord or letting agent between 24 hours and 36 hours to respond.
If they fail to respond seek advice and guidance on further actions you could take by contacting our Advice Centre, firstname.lastname@example.org
Important! Do not simply stop paying rent or move out of the property because the landlord or letting agent could take legal action against your for rent arrears.