Notice about Students’ Union Advice Centre
July and August are always very busy months for our Advice Centre. Each enquiry through to the Advice Centre becomes a case in our system with access to dedicated support and specialist advice. Given the last 18 months, we are currently experiencing a particularly high number of students requiring support and advice.
It is fundamental to our service that we provide accurate and timely advice to support our students. Over the last few months, our small team of four advisors have found this continually difficult to respond and resolve enquires in a prompt manner. This is due to the volume and complex nature of enquiries coming into the Advice Centre.
To ensure the team is able to catch-up on workload and manage the current high-volume of complex cases effectively, we have taken the difficult decision that from 5pm, Friday 30th July we will pause our support for new students’ cases and enquiries for one week.
Student enquiries to the Advice Centre during this period will be addressed and responded to from Monday 9th August.
This is not a decision that has been taken lightly and we are aware it could lead to further frustration and distress from our student members. However, due to the significant workload levels the intervention is required to ensure we continue to provide a professional and timely service to students. Thank you for your patience and understanding while we continue to work through this.
Please note: All on-going enquiries and cases will continue to be supported as normal. We ask that students currently accessing support with an open case from an advisor to continue to respond promptly when asked questions or sent information.
You may find the support you’re looking for to answer your query on the Advice section of the Students’ Union website – www.uclansu.co.uk/gethelp.
If you require any other immediate support, then please contact the following support services while you wait for a response from us.
University Services:
The <I> Welcome to The <i> / Student Help | Student Support | University of Central Lancashire (uclan.ac.uk)
Report and Support Report + Support - University of Central Lancashire (uclan.ac.uk)
Housing & Accommodation
If your landlord or accommodation provider is registered on the University Accommodation Service’s registration scheme
Academic Registry Academic Registry | Student Support | University of Central Lancashire (uclan.ac.uk)
Funding StudentSupport@UCLan.ac.uk
International Students visa issues SICTSupport@uclan.ac.uk International Office Immigration Information | Student Support | University of Central Lancashire (uclan.ac.uk)
· UCLan Security – 01772 892068 – If you have an emergency that requires immediate assistance from UCLan, please call this number which is available 24hrs a day, 7 days a week
· Support and Wellbeing -https://www.uclansu.co.uk/gethelp/support/ -This site gives practical information and links to support you with various issues you may be facing.
External (Non-University) Services:
For finance & debt support:
For Welfare Benefits support:
For housing support:
The below services are appropriate if your accommodation provider is not registered with the University’s Accommodation Service.
To report a hate crime or hate incident:
If you, or somebody you know, are struggling with your mental health and wellbeing:
PAPYRUS HOPELine UK on 0800 068 41 41, TEXT: 07786 209697, email: pat@papyrus-uk.org (HOPELineUK is a specialist telephone service staffed by trained professionals who give non-judgmental support, practical advice and information to Children, teenagers and young people up to the age of 35 who are worried about how they are feeling and to anyone who is concerned about a young person
Please note, external services may change the way they operate during this time. Please check individual websites and services for further information.